The current system required the user (consultants) to manually fill out several required fields of customer information. We already had access to this information in our mid-office booking management system, so the idea was to leverage this information so the user only had to identify the correct profile, and the system would auto-populate the required fields from that. Because the customer may not have a profile set up already, we also needed the ability to manually create one, as well as to just save the information as a quote (which required a much simpler process that could then be confirmed as a full booking at a later date).

The passenger information step would hand over to an activities confirmation step, where the user would add any additional information requested by the providers. Finally, a confirmation step was required where the consultant acknowledged terms and conditions of the bookings. When the user confirmed the bookings, the system would sync the new data with the mid-office system, and send documentation to the customer in the form of an itinerary.

I started by creating a clickable prototype wireframe of the flow. After iterative feedback and adjustments, this gave way to a high-fidelity design, which were also created as a prototype to showcase to stakeholders and users.