A lot of my work has been designing within complex ecosystems where the underlying tools, platforms, and databases were scattered, or outside our design control. This often created significant technical or design constraints. I love this type of challenge because it gives me an opportunity to design flows that reduce friction between systems, making the journey feel simpler than the technology underneath.
At House of Travel, this meant supporting consultants who relied on everything from sophisticated booking platforms to giant spreadsheets and handwritten notes.
The Tripbuilder Checkout API formed part of a broader vision: a contextual workflow hub called "Consultant Desktop" (working title). This central interface was planned to help consultants manage and surface the systems they needed in context, while leaving the underlying technology intact.
At Southern Cross, most platforms were developed by separate teams at different times, using different frameworks or technology. This often made direct integration impossible.
Procedure Checker required a 'next step' action for users whose procedure was covered. I created a contextual soft handover to our separately hosted Healthcare Finder tool on the 'Procedure covered' page. This allowed these users to immediately search for providers who could carry out their procedure.
Various design & digital media roles
2015 - 2019
Work from my Graphic Design background that inspired, and drew me into, a career of UX and product design.
Kind words from some of the wonderful humans I've worked with.
Charlotte
UX Designer
I have really enjoyed working with you on the Accessibility learning module these past few weeks…you bring a joyful and pleasant energy that enhances our collaborative environment and makes you a huge asset to our team. You clearly know your stuff and are able suggest alternative solutions to help us overcome design/layout challenges effectively.
Cass
CX Designer
You step in and help wherever you can, including helping with interviews. Always make the time to talk things through and I feel we work great as a team, bouncing ideas and perspectives off each other. While you are the design expert you are happy to take suggestions from others. You make the time to talk through your designs with me and make sure I understand them and how they flow
Ning
UX designer
The work displayed on this site was created by me while working for the mentioned employer, and is displayed with their permission. Any and all designs, artwork and logos displayed are copyrighted and the IP is wholly owned by the respective company.
© 2026 Ellie Earle






